Our default shipping agent is Canada Post although in some cases we may, at our own discretion, ship through an alternate shipper not listed on our site.
In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit center. Please note that your shipping cost is calculated online using a Canada Post shipping module. Our Canada Post online quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges. If this occurs you will be contacted for approval before your order is processed.
Orders are shipped from our central warehouse in Toronto, Canada in 3-5 business days.
Note for Canadian Customers: Please note that if the weight of your ordered items exceed 2kg, you may have to pay an additional shipping amount prior to the product being shipped out. This policy overrides any “FREE SHIPPING on minimum amount” that is currently in effect.
Ordering From Outside USA or Canada?
Prior to ordering from outside USA or Canada, please contact us first at [email protected] before placing your order, for shipping rates.
Aromatics Canada Inc. takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Should insurance be required on the product, the customer will bear the additional charge provided through Canada Post or a third party carrier.
Alternative shipping methods are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:
– Customers using their own shipping account
– Customers using their own courier
– Customers arranging for a third party to facilitate shipping.
Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren’t held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer’s credit card.
Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils.
For environmental reasons, packing slips may not be shipped with every order. Customers are encouraged to use the emailed invoice as a guide instead.
Aromatics Canada Inc. will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.