Ordering Guidelines

You may place your order on-line or by phone at 1-877-4U-AROMA (482-7662). We update our website on a daily basis.

Due to the volatile nature of the essential oils market, our price commitment is limited to the date on which the order was placed. Prices are effective on the date of your order only.

Orders paid using credit card may not exceed total of $5000 per week. Orders over $1500 must be paid in advance by e-Transfer, wire transfer, Certified Check or Direct Deposit.

Please ensure that all orders are accurate prior to finalizing and submitting them online. Once an order has been confirmed we will not accept any additions or deletions.

Should you wish to have any item removed after the order has been processed, a restocking fee will be applied to cover the cost of removing the item(s). The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines.

All orders must be checked immediately upon receipt so that any discrepancies may be addressed.

Drum Orders:
• Price is FOB from our warehouse. UPS does not ship drums so shipping charges will be calculated in-house with another courier or customers can request their preferred courier.
• Price includes bulk open head drum with a plastic liner.
• A non-refundable 50% deposit is required.
• Orders for drums cannot be returned. We encourage our customers to try the smaller sizes before placing orders for drums.

Our return policy is applicable to regular orders only.